Terms & Conditions

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Terms & Conditions

1. Information About Us

1.1 https://www.sarahsloft.net/ is a site operated by SARAHSLOFT. We are registered in Singapore under the Business Registration Number (UEN) 53383534L and with our registered office at 504 MacPherson Road, Singapore 368205.

2. Ordering Policy

2.1 Orders are confirmed upon receipt of full payment and you will receive an email order confirmation immediately after. There will be no more further confirmation from our end unless there are issues with your order. Please feel free to email us if you did not receive any confirmation email.

2.2 For fully customised orders, your order is confirmed upon receipt of full payment. Kindly note that the final copy of the invoice is the confirmation of all details of the order, not the email thread or any prior discussions via any other forms of communication. It is the customer's responsibility to ensure all required details and specifications are detailed out in the invoice. If there are any discepancies, kindly reach out to us within 48 hours of receiving the invoice. 

2.3 Requests sent after operating hours will not be entertained until the next working day.

2.4 Slots are given first come first served basis based on the day/time upon payment. No slots are confirmed or reserved unless payment is received. In the event that no slots are available, a refund will be made to your original mode of payment.

2.5 Full payment is required to secure a slot, with the exception of dessert tables (50% deposit required).

2.6 Cake slots can be taken up at any time of the day and there may be instances where the date becomes fully booked in the midst of a discussion. We are not obligated to take in all orders and we reserve the rights to turn down an order despite being in the midst of discussion.

2.7 We reserve the right to accept or reject any order(s).

2.8 All decorations on Signature / Customised cakes are based on availability and seasonality. This may be changed to other similar types while still retaining the cake design integrity. 

2.9 We are not halal certified however we do not use any pork, lard, alcohol, gelatine in our cakes.

3. Price and Payment

3.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

3.2 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

3.3 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.

4. Our Cancellation / Refund Policy

4.1 Order cancellations with full refund are only allowed at least 7 days prior to (and excluding) the date of Product collection/delivery. Please check your order carefully before checking out.

4.2 Order amendments are subjected to availability on our end. Kindly inform us at least 7 working days for all order amendments.

4.3 A claim by you that the Product(s) delivered falls short of the quality/quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to accept the Product(s) had been delivered in accordance with the Contract.

5. Our Liability

5.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.

5.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

6. Cake Decorations / Serving Sizes

6.1 All recommended servings and cake sizes are approximations. Placement of decorations and measurements stated may vary up to ~0.5" as our cakes are made by hand in store.

6.2 Cakes with fresh flowers/fruits: we cannot guarantee an exact size, colour or species of fresh flowers/fruits as it depends on seasonal availability. All images shown during the course of placing your order are for sample purposes only.

6.3 We are unable to guarantee an exact replication of any cake design. Slight variations in colour and appearance may occur. Kindly note that slight changes may be made to your cake design (i.e. placement of flowers) as we deem fit for practical (i.e. different cake sizes) and aesthetic purposes. 

6.4 All colours shown may deviate slightly from image on site due to different colour resolutions viewed on different devices. 

7. Self-Collection

7.1 Self collection is strictly at 504 Macpherson Road, Singapore 368205.

7.2 Products that are not collected by collection day after closing time will be kept for collection on the next day. Cakes not collected within 3 days from original date of collection would be discarded without refund.

7.3 Upon collection, it is deemed as Product acceptance and we will not bear any responsibility to any damage to the cake thereafter. The person collecting the cake is fully responsible for checking that the order specifications of the Product received (including provisions of knives, candles, decorations) are correct and in good condition. We are not liable for any subsequent disputes regarding damage/incorrect cake design.

7.4 All changes to collection date and time must be made at least 5 days prior to the date of collection.

7.5 Changing from a self-collection to delivery requires at least 3 days’ notice (and excluding) original date/time of collection and is subjected to availability. Delivery charges will apply and must be paid at least 3 days prior to (and excluding) original date/time of collection. If this deadline passes without payment, your order will be processed as a collection. Last minute changes, particularly on the same day, will not be entertained.

8. Delivery

8.1 All changes to delivery date, time and location must be made at least 3 days prior to (and excluding) date of delivery.

8.2 Changing from a delivery to a collection must be made at least 3 days prior to (and excluding) original date/time of delivery. Refund of delivery fees paid will be subjected to our approval.

8.3 It is the customer's responsiblity to ensure that the delivery address is accurate. In the event that no one is at present to receive the items / incorrect delivery address, our deliveryman will attempt to contact the recipient for 10 minutes. Products will be sent back to our store if to no avail. Redelivery on the same day is subjected to availability and at the original delivery fee. If there is no availability, you may self-collect your order during opening hours within the next 3 working days.

8.4 All deliveries do not come with setting up of any kind, including unboxing of the cake.

8.5 If the deliveryman arrives at the location and instructions are given to leave items outside the premises (i.e. hung on door handle/ on cabinet), we will not be liable for the conditions of these items after delivery.

8.6 Upon delivery, it is deemed as Product acceptance and we will not bear any responsibility to any damage to the cake thereafter. The recipient is fully responsible for checking that the order specifications of the Product received (including provisions of knives, candles, decorations) are correct and in good condition. We are not liable for any subsequent disputes regarding damage/incorrect cake design.

9. Copyright and Trademark

9.1 The contents of these pages (inclusive of written text, images, photographs) are the copyright trademark or registered trademark of SARAHSLOFT. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited except:

a. Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with SARAHSLOFT.

b. Copy, print or download for the purpose of sending to individual third parties for their personal information with acknowledgement of the source of the material and that you inform the third party that these conditions apply to them as well.

10. Entire Agreement

10.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

10.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

10.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.

11. Our Right to Vary these Terms and Conditions

11.1 We have the right to revise and amend these Terms and Conditions from time to time.

11.2 You will be subjected to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with Order Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary before seven days of receipt by you of the Products).

12. Law and Jurisdiction

12.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.